Damaged or Incorrect Merchandise

If you have received broken items or have been short supplied please contact us via email at info@lofthomendecor.com.au  within 7 days of receiving your stock.

Included with your request must be the following:

  • Customer code and invoice number
  • Photos of all broken items
  • A brief description of the fault or issue

Refunds and Returns

Refunds and Returns by the Australian Consumer Law

Sales Taxes

We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within Australia. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.

Freight Surcharge Guide

The following is a guide only for freight surcharges. Freight charges are subject to change.

Estimated Shipping Times

The following is a guide only to estimated shipping times in Australia.

  • Perth Metro Area – 5-7 Business Days
  • All other areas – 7-10 Business Days

During busy holiday periods, we cannot guarantee deliveries within these listed shipping times. Please note the usual shipping time may be extended or delayed due to the larger than usual shipping volumes at that time of the year.